First, it was a messaging system. Then it was a “friends” network. Then it was a global community. So, what on earth are they turning it into? What do you think of hiding number of followers on Twitter? #socialmedia #twitter #internet #worldwideweb #humansconnect #connectingpeople #businiess #twitterupdate
In a survey from Forrester, web self-service is the most commonly used channel to access customer service surpassing voice channel. This is evidence that not everyone is inclined to emotionally connect with your company. Customers just want to get the solution fixed ASAP without the fuss. However, this doesn’t imply that you should invest in the latest automation assistant software to get the job done. This will help build a better customer service strategy that customers can easily opt out should they find to reach a human.