Accessibility is a key consideration when reimagining the government travel experience. With a more typical technical engagement, we may only be thinking about web accessibility. But like virtually all government services, we have to consider physical spaces as well. Not to mention, it’s TRAVEL, so physical access is fundamental!
What are the ways we can ensure equal access and opportunities for all travelers, travel approvers, and travel and financial support staff? Travel services often broker and coordinate services between external providers. How might we ensure we are serving all Canadians in identifying and ensuring accessible options?
As with the implementation of the Accessible Canada Act itself, we’ll be working with, not for Canadians with disabilities to create a more inclusive service.
- Andrea, ux design fellow
From gov.uk “Good services are verbs, bad services are nouns”
KEEP LEFT: Stories of Driving in Victoria
A DESIGN LAB Project
Artefacts from the result of a User Research dive.
Customer Journeys and Personas
Visual Design: Joshua Suklan
Research & Insights: Simone Steel & Joshua Suklan
How might you use COMPLT. workshop and knowledge cards? 🤔
We’ve listed just few examples of how you can use COMPLT. cards for Design & Development but don’t be limited by our imaginations! 😃
- Arrange cards to structure thoughts
- Use as building-blocks from idea to launch
- Complete activities and leverage insights discovered
- Experiment and test solutions
- Understand customer journeys and Jobs To Be Done - Create repeatable processes and enable communication
Let us know in comments how you would use the cards? 👇
Follow us @compltio
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Visual Diary #4 - Weighted Blankets
Weighted blankets have so many benefits for people with numerous disorders such as depression, anxiety, PTSD, and ADHD. In more recent studies they have also been found beneficial for children with Autism. Regardless of who they help, it’s amazing to me that a product was developed in order to physically help ease these disorders. I view this as a service because they continue to develop these products to meet the needs for people with each of these disorders.
The reason they work is underlying in DPT or Deep Pressure Therapy. Deep touch pressure is anything that gently applies weight and pressure to the body, therefore, these blankets can often times mimic the feeling of a hug, which is why they have been helpful for children with autism and other disorders. They are even especially effective for adults who have a hard time sleeping due to disorders such as anxiety, depression, and PTSD because the weight and pressure puts them at ease and allows them to sleep better regardless of the disorder they may have.
The reason I see this as service design and not just helpful design is because they continue to develop these blankets and find ways to specifically help the people with these disorders. I think the research being done with these blankets in efforts to help kids with Autism is inspiring and I can’t imagine how much it must help parents with kids that have autism when it comes to getting them to fall asleep at night or just being able to calm them down during an episode.
This design idea is helping, but also providing a service. The organization Habitat for Humanity is a non-profit geared towards providing low income families with a new home. This is purely donations based. The Restore aspect of of Habitat provides more of a service than helping because the organization can make a profit off of the furniture sold in these stores which can go towards more funding of the organization or paying the employees. This is an intentional service because the people who go into Restore know that the prices are low, they are designed to be like that by the company. The company has designed this on purpose to help their organization clear inventory and to service people who could maybe not afford furniture at another store.
These straws were designed to help people in impoverished area without access to clean water. This is an other-serving product and features human-centered design. This is easy to transport with you and has a cap to keep the mouth piece clean and a lanyard to keep it around your neck while you are drinking. While this does provide wonderful aide to people in need, campers and hikers in first world countries can also buy these for their next excursion at Dick’s Sporting Goods and other stores of that nature. This becomes more of a service relationship because the designer and the person buying this for hiking are equals. Both have time and disposable income, which differs from the relationship that the designer and the person without access to clean water, which is a helping relationship.
Visual Diary #4 - Prosthetics
There are so many kinds of prosthetics out there–and as a replacement for so many parts that it’s truly amazing. I read some stories and articles about how people who have prosthetics of any kind feel about them, and it was moving.
How amazing it is that design has led those who have lost a leg, arm, foot, etc., to feel somewhat normal again. While they still have a constant reminder of their loss or if they were born without a part, they appreciate the design and technology of prosthetics and how it allows them to lead a more normal life. This is truly a service and it’s very important that it grows as an industry and hopefully can become more affordable for all. There has been a lot of recent research being done on designing a prosthetic that is just as effective, but much more affordable than some that are currently on the market. It’s important that we continue to develop this and be of service to those who appreciate the chance to live a more normal lifestyle of independency.
Madeira Service Jam 2019
29-30 Março 2019, Funchal, PT
Stay tuned for further information!
WEBデザイン： 加藤 明洋
[소멸 예정 멤버십 포인트를 통한 기부 서비스 디자인, “렛츠기뷰”]
Client: Prof. Jaesun Lee
© damien kim
Service, UX Design / Graduation Project
My time at the Smithsonian has been deeply rewarding and filled with growth (professional and personal), humbling experiences, big vision projects, proud accomplishments. After ten year’s of service to the largest museum complex in the world it’s with a heavy heart that I announce my departure from the Smithsonian. On July 27th I step down from my role as the Producer at the Smithsonian and help take the helm to build and open our nation’s newest national museum, the National Veterans Memorial & Museum currently being built in Columbus, OH. On this bitter sweet occasion I look back at one of my recent presentations of how we have improved the experiences of over 22 millions Smithsonian visitors.
🌊#mutualfeelings Volvo 💚 People & People 💚 Volvo! 💫 Human Centric Innovations #sustainability #UCD #UX #CX #servicedesign #designthinking #innovationchallenge2018 The values that aligned with mine, great teamwork and futuristic challenges and a lovely culture for a happy nation to put people including their safety and their living environment through sustainability in highest priority! 🍀💚@volvogroupse @volvobuses @volvotrucksse @volvogroup @volvocarsverige @volvooceanracegothenburg @volvomuseum @volvogroupeu 💡🙏🏻 (at Volvo Ocean Race Göteborg)
Mike Monterio putting the ethics back into design with the very silly question -you wanna talk about design or politics?