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Día 2 de , apoyando a los clientes a definir su soñado.

How do you move your from a state of being INSPIRED BY something to being INSPIRED TO do something? Watch a segment from our webinar with yesterday:

Is this an innovative way of inputting customer application data? Sort of feels like I'm in a "fill in the blanks" game show. Interested how this tests in user research

RT SDNetwork "Looking for opportunities to offer your training to a global crowd? That's what the SDN Academy is here for. Hop on over there: AcademySdn "

Looking for opportunities to offer your training to a global crowd? With an SDN trainer accreditation, a world of opportunities opens up with the SDN Academy:

Looking for opportunities to offer your training to a global crowd? That's what the SDN Academy is here for. Hop on over there:

RT SDNetwork "Deliver standout experiences that deepen customer relationships with this workshop: 'Chatting Chatbots: Bringing Chatbots to Life' by Hpridham and Max Silverbrook of our sponsor bridgeable - #… "

Deliver standout experiences that deepen customer relationships with this workshop: 'Chatting Chatbots: Bringing Chatbots to Life' by and Max Silverbrook of our sponsor -

We've had some brilliant entries to this year's Awards so far... Keep them coming! Enter your or service design project, and / can enter free of charge.

We're looking forward to delivering our one day Social By Design Masterclass - for - to The Circle Academy at Check out this unique programme.

Morgan Grey is sharing how digital enhancements could be impacting brands and employees in a companies like yours soon. Are you prepared to move from measuring SEO to Real Life Optimization? Do you have your tickets yet? Learn more @

This week we began our research into the ground operational processes of with some crew observations and interviews, taking an ethnographic approach to understand the current state

RT SDNetwork ": Looking into the current theme of the - for and . Special guests: SDN vice-president Jesse Grimes (kolmiot) and innovation coach thekevinquint. Come on over and meet the … "

: Looking into the current theme of the - for and . Special guests: SDN vice-president Jesse Grimes () and innovation coach . Come on over and meet the SDN HQ team, too:

❗️ järjestää Oulussa strategisen 'n valmennuksia yrityksille, jotka haluavat kasvaa ja kehittää liiketoimintaa designin avulla. Yhtenä kouluttajista on Bitfactorilta!💎Ilmoittaudu:

Miss this week's on core values and guiding principles? The recap is here: Please RT and share with your fellow colleagues, employees, and business associates.

Interested in Service Design? Sign up for our next cohort starting 16 September

We're live! Hey world, as an exciting new SDN initiative we are now offering trainings, using our accredited trainers! Check out the world-wide courses waiting for you. And sign up to get notified as the SDN Academy grows. -

An exciting initiative launched today: The SDN Academy uses the resources of the foremost global community of service designers to advance your skills & your career. A valuable hub of professional training events. -

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Accessibility is a key consideration when reimagining the government travel experience. With a more typical technical engagement, we may only be thinking about web accessibility. But like virtually all government services, we have to consider physical spaces as well. Not to mention, it’s TRAVEL, so physical access is fundamental!

What are the ways we can ensure equal access and opportunities for all travelers, travel approvers, and travel and financial support staff? Travel services often broker and coordinate services between external providers. How might we ensure we are serving all Canadians in identifying and ensuring accessible options?

As with the implementation of the Accessible Canada Act itself, we’ll be working with, not for Canadians with disabilities to create a more inclusive service.

- Andrea, ux design fellow

How might you use COMPLT. workshop and knowledge cards? 🤔

We’ve listed just few examples of how you can use COMPLT. cards for Design & Development but don’t be limited by our imaginations! 😃

- Arrange cards to structure thoughts
- Use as building-blocks from idea to launch
- Complete activities and leverage insights discovered
- Experiment and test solutions
- Understand customer journeys and Jobs To Be Done - Create repeatable processes and enable communication

Let us know in comments how you would use the cards? 👇

Follow us @compltio
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Visual Diary #4 - Weighted Blankets

Weighted blankets have so many benefits for people with numerous disorders such as depression, anxiety, PTSD, and ADHD. In more recent studies they have also been found beneficial for children with Autism. Regardless of who they help, it’s amazing to me that a product was developed in order to physically help ease these disorders. I view this as a service because they continue to develop these products to meet the needs for people with each of these disorders. 

The reason they work is underlying in DPT or Deep Pressure Therapy. Deep touch pressure is anything that gently applies weight and pressure to the body, therefore, these blankets can often times mimic the feeling of a hug, which is why they have been helpful for children with autism and other disorders. They are even especially effective for adults who have a hard time sleeping due to disorders such as anxiety, depression, and PTSD because the weight and pressure puts them at ease and allows them to sleep better regardless of the disorder they may have. 

The reason I see this as service design and not just helpful design is because they continue to develop these blankets and find ways to specifically help the people with these disorders. I think the research being done with these blankets in efforts to help kids with Autism is inspiring and I can’t imagine how much it must help parents with kids that have autism when it comes to getting them to fall asleep at night or just being able to calm them down during an episode.

Visual Diary 4

Virtual Diary 4

This design idea is helping, but also providing a service. The organization Habitat for Humanity is a non-profit geared towards providing low income families with a new home. This is purely donations based. The Restore aspect of of Habitat provides more of a service than helping because the organization can make a profit off of the furniture sold in these stores which can go towards more funding of the organization or paying the employees. This is an intentional service because the people who go into Restore know that the prices are low, they are designed to be like that by the company. The company has designed this on purpose to help their organization clear inventory and to service people who could maybe not afford furniture at another store. 

Visual Diary 4

Visual Diary 4

These straws were designed to help people in impoverished area without access to clean water. This is an other-serving product and features human-centered design. This is easy to transport with you and has a cap to keep the mouth piece clean and a lanyard to keep it around your neck while you are drinking. While this does provide wonderful aide to people in need, campers and hikers in first world countries can also buy these for their next excursion at Dick’s Sporting Goods and other stores of that nature. This becomes more of a service relationship because the designer and the person buying this for hiking are equals. Both have time and disposable income, which differs from the relationship that the designer and the person without access to clean water, which is a helping relationship.  

Visual Diary #4 - Prosthetics

There are so many kinds of prosthetics out there–and as a replacement for so many parts that it’s truly amazing. I read some stories and articles about how people who have prosthetics of any kind feel about them, and it was moving. 

How amazing it is that design has led those who have lost a leg, arm, foot, etc., to feel somewhat normal again. While they still have a constant reminder of their loss or if they were born without a part, they appreciate the design and technology of prosthetics and how it allows them to lead a more normal life. This is truly a service and it’s very important that it grows as an industry and hopefully can become more affordable for all. There has been a lot of recent research being done on designing a prosthetic that is just as effective, but much more affordable than some that are currently on the market. It’s important that we continue to develop this and be of service to those who appreciate the chance to live a more normal lifestyle of independency. 



WEBデザイン: 加藤 明洋


My time at the Smithsonian has been deeply rewarding and filled with growth (professional and personal), humbling experiences, big vision projects, proud accomplishments. After ten year’s of service to the largest museum complex in the world it’s with a heavy heart that I announce my departure from the Smithsonian. On July 27th I step down from my role as the Producer at the Smithsonian and help take the helm to build and open our nation’s newest national museum, the National Veterans Memorial & Museum currently being built in Columbus, OH. On this bitter sweet occasion I look back at one of my recent presentations of how we have improved the experiences of over 22 millions Smithsonian visitors.


🌊#mutualfeelings Volvo 💚 People & People 💚 Volvo! 💫 Human Centric Innovations #sustainability #UCD #UX #CX #servicedesign #designthinking #innovationchallenge2018 The values that aligned with mine, great teamwork and futuristic challenges and a lovely culture for a happy nation to put people including their safety and their living environment through sustainability in highest priority! 🍀💚@volvogroupse @volvobuses @volvotrucksse @volvogroup @volvocarsverige @volvooceanracegothenburg @volvomuseum @volvogroupeu 💡🙏🏻 (at Volvo Ocean Race Göteborg)

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Mike Monterio putting the ethics back into design with the very silly question -you wanna talk about design or politics?