Posts on Twitter:

RT SDNetwork "Help us with getting our future publications ready for the world. We are hiring! "

The fun begins when product validations are over.. but how to ensure that the team is ready to validate on the first place? Thanks for having and myself this morning 🙌

While many organizations are investing in data and design capabilities, only those that tightly weave these disciplines together will unlock their full benefits.

My take-home notes on for clinician-led service projects: focus on user needs not assumptions, use resources for maximum impact, make something doable that you can test. Do research. Keep it real > as per user goal in local shop✅ thanks that was ace.

Bochat “Understand stakeholders to deliver value into your organisation.”

It's a wrap! was amazing. Thanks to everyone who helped making these rooms such an inspiring place. Now it's time for another sweet thing: afterconf drinks :)

SINCO Lab day with . Today was introduced to the mobility service concepts developed in the course Designing Tourism Futures .

closing with the topic of design-led change, and the golden combination of design expertise and enablers, -centric , and .

Nice to see on stage at talking about ‘Good services are designed’

El tamaño del Pharma Hub de TCU es imponente y le dá una ventaja estratégica al país. A la infraestruca la acompaña la evolución tecnológica y la innovación en servicios de calidad certificada.

“Let’s not be the consultancy we never wanted to be” on thinking and doing at 2019. stage/audience perspective

Now that the SDN National Conference in Shanghai is over, we are already hoping to see you all again in Toronto for . But where should we go in 2020 with the global conference? Nominate your city:

Lovely to have and the community talking through 12 commandments of and focus on doing it

Now it‘s Jakob on stage sharing our learnings from our co-creative of creating at

Often, means spotting opportunities for reducing waste, saving time and cost for both service user and provider. In today’s training, we were doing a rough cost/benefit exercise which got participants make business cases based on publicly available data.

Posts on Tumblr:

Visual Diary #4 - Weighted Blankets

Weighted blankets have so many benefits for people with numerous disorders such as depression, anxiety, PTSD, and ADHD. In more recent studies they have also been found beneficial for children with Autism. Regardless of who they help, it’s amazing to me that a product was developed in order to physically help ease these disorders. I view this as a service because they continue to develop these products to meet the needs for people with each of these disorders. 

The reason they work is underlying in DPT or Deep Pressure Therapy. Deep touch pressure is anything that gently applies weight and pressure to the body, therefore, these blankets can often times mimic the feeling of a hug, which is why they have been helpful for children with autism and other disorders. They are even especially effective for adults who have a hard time sleeping due to disorders such as anxiety, depression, and PTSD because the weight and pressure puts them at ease and allows them to sleep better regardless of the disorder they may have. 

The reason I see this as service design and not just helpful design is because they continue to develop these blankets and find ways to specifically help the people with these disorders. I think the research being done with these blankets in efforts to help kids with Autism is inspiring and I can’t imagine how much it must help parents with kids that have autism when it comes to getting them to fall asleep at night or just being able to calm them down during an episode.


While reading chapter two of The Design Way, I thought of another company that focuses on service design. TransferWise wants to revolutionize the way people send money across the world, they think that sending money should be convenient, fast, borderless and eventually free. The company believes that traditional financial institutions haven’t been fair for a very long time, and it’s time for a better, cheaper way of moving money across the globe. 

Kaiser Permanente

In chapter 2 from The Design Way, there was a phrase that sums up my understanding of what service design is: “Is not so much about agreements and exchanges between people as among people” Kaiser Permanente (KP) is a perfect example of service design, this health care company completely restructured to focus on their customer’s needs (patients), but also on their employees’ needs and pain points. KP worked with IDEO to design an experience that was beneficial both for patients and employees.

I used to have KP and have yet been able to find a health care center that delivers a smoother experience. I especially liked how all their facilities were centralized in the same building making it easier for me to get all tests, treatments, and results in the same place and with the same providers.

Visual Diary 4

Virtual Diary 4

This design idea is helping, but also providing a service. The organization Habitat for Humanity is a non-profit geared towards providing low income families with a new home. This is purely donations based. The Restore aspect of of Habitat provides more of a service than helping because the organization can make a profit off of the furniture sold in these stores which can go towards more funding of the organization or paying the employees. This is an intentional service because the people who go into Restore know that the prices are low, they are designed to be like that by the company. The company has designed this on purpose to help their organization clear inventory and to service people who could maybe not afford furniture at another store. 

Visual Diary 4

Visual Diary 4

These straws were designed to help people in impoverished area without access to clean water. This is an other-serving product and features human-centered design. This is easy to transport with you and has a cap to keep the mouth piece clean and a lanyard to keep it around your neck while you are drinking. While this does provide wonderful aide to people in need, campers and hikers in first world countries can also buy these for their next excursion at Dick’s Sporting Goods and other stores of that nature. This becomes more of a service relationship because the designer and the person buying this for hiking are equals. Both have time and disposable income, which differs from the relationship that the designer and the person without access to clean water, which is a helping relationship.  

Visual Diary #4 - Prosthetics

There are so many kinds of prosthetics out there–and as a replacement for so many parts that it’s truly amazing. I read some stories and articles about how people who have prosthetics of any kind feel about them, and it was moving. 

How amazing it is that design has led those who have lost a leg, arm, foot, etc., to feel somewhat normal again. While they still have a constant reminder of their loss or if they were born without a part, they appreciate the design and technology of prosthetics and how it allows them to lead a more normal life. This is truly a service and it’s very important that it grows as an industry and hopefully can become more affordable for all. There has been a lot of recent research being done on designing a prosthetic that is just as effective, but much more affordable than some that are currently on the market. It’s important that we continue to develop this and be of service to those who appreciate the chance to live a more normal lifestyle of independency. 


My time at the Smithsonian has been deeply rewarding and filled with growth (professional and personal), humbling experiences, big vision projects, proud accomplishments. After ten year’s of service to the largest museum complex in the world it’s with a heavy heart that I announce my departure from the Smithsonian. On July 27th I step down from my role as the Producer at the Smithsonian and help take the helm to build and open our nation’s newest national museum, the National Veterans Memorial & Museum currently being built in Columbus, OH. On this bitter sweet occasion I look back at one of my recent presentations of how we have improved the experiences of over 22 millions Smithsonian visitors.


🌊#mutualfeelings Volvo 💚 People & People 💚 Volvo! 💫 Human Centric Innovations #sustainability #UCD #UX #CX #servicedesign #designthinking #innovationchallenge2018 The values that aligned with mine, great teamwork and futuristic challenges and a lovely culture for a happy nation to put people including their safety and their living environment through sustainability in highest priority! 🍀💚@volvogroupse @volvobuses @volvotrucksse @volvogroup @volvocarsverige @volvooceanracegothenburg @volvomuseum @volvogroupeu 💡🙏🏻 (at Volvo Ocean Race Göteborg)

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Mike Monterio putting the ethics back into design with the very silly question -you wanna talk about design or politics?



Through co-creation, I guide people through a creative process

I’m an experienced creative session facilitator. I enjoy getting groups of people in a creative mode. The sessions can take place at any moment of the design process; during the research phase, ideation or prototyping phase. 


We are just open service design freelancer to help and wait improve your branding growth together #designer #uxdesign #uidesign #servicedesign (at Phnom Penh)

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