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How to Win Customers with Click and Collect via










One step closer to true marketing! Check out our new solution to optimize your print AND digital communications, housed within .




According to research from consulting firm Walker, by 2020, customer experience will overtake price and product as the key brand differentiator. Read "The IoT Brings New Meaning to the Omnichannel Customer Experience" via













"Just as today we evaluate human agents and IVRs, we need to understand what metrics make sense for assessing bots." insight from on changes to brought by and




Learn about the state of & what type of playbook and NewStore can offer for the future via this all-new Q&A in :













In honour of our new website we're launching ! Every Tuesday we're planning a takeover of the account - so stay tuned to see all the latest news on everything:







To learn how to drive in an world, check out the recent we commissioned with the Ascendant Network:




A Evoity é parceira homologada e certificada Ciashop by TOTVS, sendo um provedor de soluções exclusivo em Digital Commerce (e-Commerce & Marketplace), Performance de Conteúdo, Integração com Protheus v12 e Sustentação.




Kundenservice leicht gemacht!Verschiedene Kommunikationswege mit Hilfe von & effizient bearbeiten.Antworten und Lösungen finden Sie auf der am 5. – 7.2.19







According to research from consulting firm Walker, by 2020, customer experience will overtake price and product as the key brand differentiator. Read "The IoT Brings New Meaning to the Omnichannel Customer Experience" via



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Blame the internet for the Great Divide: 1995 marked the before and after of how brands and consumers exchange information, communicate and interact. It turned the broadcast model into a two-way conversation with community second opinions, put us in control and smashed age-old business savvy in favour of digital-first experiences. It ended the monopoly of communication that big brands had, and gave ‘power to the people’ - for a while at least.

Everybody became a publisher; everyone became a brand. It turned people into businesses, increased the leverage we as consumers had over the system, turned employees into experts and ambassadors, increased operational efficiencies and delivered new disruptive business models.

And it hasn’t stopped.  According to Forbes, 52% of Fortune 500 companies went bankrupt, were acquired, ceased to exist or dropped off the list due to digital disruption since the millennium. Change is always violent, and the question is about where you find yourself when it hits. 

So now when I help businesses to successfully apply digital transformation to retail and thrive in today’s digital-first marketplace, I always remember the ongoing shifts of power between the broadcast and the audience, which are in a permanent state of fluidity. Who holds the power, this time?

The coming weeks hold some really exciting announcements for VL! All we can say for now is that we’ll be hitting the road to share great information to ecommerce and omnichannel retailers alongside some of our great partners. For now, we look back on some of the most popular content from 2017…