Posts on Twitter:

Join us for our latest security update webinar. 11am GMT 25th January 2019. Register now...

Technology is an exciting and fast-paced industry. We know it has it's own unique requirements and we can help manage those on your behalf. Chat to your local office today to discuss your requirements

Explore excellent ways to create interactive user guides in minutes.

From the birth of the , to SIB's mandate as of , check out some key events of our Institute's history :

Retweet Retweeted Like Liked
Show this thread

ProProfs Knowledge Base is ranked #1 among the top 20 best knowledge management software tools for 2019 by

We'll just say that a large ISP/Hosting company had some down time today. We're not big, yet; but we're focused on our customers. We're building a and we want you to be a part of it.

Have you checked out our yet? We have a plethora of useful articles for those interested in purchasing a home or refinancing their current loan. Take a peak!

Every organization needs an internal knowledge base that lets employees find and share vital information in a centralized hub. Learn how easy it is to create your own application without coding in our latest video guide.

Don't use a knowledge base as your first step in self-service. You'll set yourself up to fail!

Knowledge bases are often confused with help desk software, these are two types of software actually do very different things. Identify the right choice for your customer support. and Software Differences - Document360

Have you checked out our yet? We have a plethora of useful articles for those interested in purchasing a home or refinancing their current loan. Take a peak!

Posts on Tumblr:

Watch on
Your Community is Ready for Users

External image

The Help Center is made up of two parts: a knowledge base and a separate community platform. The community consists of questions and answers organized by topic. Questions can include ideas, tips, or any other community item. To get started, see Managing community content.

Note: Don’t confuse topics with articles. In the community, topics are top-level containers for questions.

A key ingredient to a successful community are the moderators. Recruit knowledgeable users who are eager to share their product knowledge, lead lost users to safety, and pick up the latest tricks of the trade from other product experts.

The base of all knowledge

While perhaps we should have been sleeping, playing sports or not making stupid bets with housemates on the Packers Seahawks game, our weekend was spent creating a fancy-pants new knowledgebase plugin for our system. 

TeriYeri infisyns can now install this and populate it with loads of questions they think their customers will be asking. Not a new idea by any stretch of the imagination, but something we felt was sorely lacking within the framework.

We hope it makes communicating with your customers and users that much easier.


(( 30 Day Character Development - Day 4

What are some of your character’s hobbies? What do they do with their time?

Her time is split pretty much entirely between business matters and her self-proclaimed ‘vices’ – drugs, alcohol, partying, sex, whatever she feels like doing.

Favorite color?


Favorite music artists? Movies or TV shows? Books or authors? Actors?

She loves Pentakill. She watches League matches but doesn’t like them as much as most people seem to.

Political stance? Are they active in politics or do they not care?

She has no real allegiance except money. Whoever gives her the biggest paycheck gets the most support from her.

What are some of their pet peeves?

People who get physically violent – especially with her. Make love not war, yeah?

People who repeat themselves too much tend to bother her a bit. She won’t usually say anything, but she really only needs you to say something once for her remember it forever.

What sort of gifts do they like?


Anything else is just a lesser gift to her, really.

What is their favorite time of day? Favorite weather? Season?

She likes the evening, warmer weather, and summer – because they all coincide with more action.

Where do they like to spend their time?

As many places as she can. Need to be out and about to learn things.

Favorite food? Favorite drink? Hot drinks, soft drinks, or alcohol?

She likes a lot of junk food. Favourite normal food is steak. Favourite drinks are mostly alcoholic. She likes whiskey when she’s alone but will drink whatever other people want to drink otherwise.

Favorite animal?

Cats, she loves to cuddle with them.

Do they have any pets? Do they want any?

She does not have or plan to get any pets. Too much responsibility.

What relaxes them?

We’re back to the vices on this.

Do they have any bad habits?

Cracking joints, scratching itches, picking scabs, a lot of the normal offenders. }}

(( 30 Day Character Development - Day 2

How do they usually dress?

While her profession and general success has separated her from the lower classes of Zaun, her appearance, including her dress, has not. Think somewhere between cyberpunk and punk/alternative fashion (in real life).

What do they wear to sleep?

Sometimes just undergarments, sometimes a baggy shirt and/or sweatpants.

Do they wear jewelry?

She has several piercings. Aside from those, no.

Is there anything about their appearance they wish they could change?

She’d rather not have the negative side-effects of her Shimmer use (skin degeneration on her shoulders and back). Otherwise, she’s happy with her appearance.

How would they look as the opposite sex?

Probably pretty similar. Still thin, lanky, and with short hair. Probably similar style of dress, but men’s clothes instead of women’s.

What do they smell like? Why (do they wear the scent or does it occur naturally)?

She usually uses health and beauty products scented like Coconuts as she enjoys the smell. Though, she will often smell more like the streets of Zaun, like various recreational substances, or even vaguely of another person – depending on various factors.

Do they have an accurate mental picture of their appearance (how they see themselves versus how the world sees them)?

She knows that many people view her as crass and unprofessional, and that her appearance and demeanor can lower their opinion of her. She doesn’t care, though. ))

(( 30 Day Character Development - Day 1



Date of Birth?

June 1st, 1 BLE

Hair color?

Black, Green

Eye color?


Skin color/nationality?

Pale white, Zaunite

Accent (if any)?

German-esque (which I imagine is actually common among Zaun)


5’ 8" / 172 cm


119 lbs / 54 kg


Complex design on her back via scarification. Parts of it are affected by her skin degeneration via Shimmer.


½" gauge in each ear, industrial piercing in right ear, anti eyebrow piercing above each cheek, possibly others people don’t see.




Some skin degeneration on back and shoulders from Shimmer.


Scarification tattoo across back.

Do they have any nicknames? Where did they come from?

Only Krissy and Kris, shorthand forms of her name. ))


DSN Animations: How do Sails Work? (by DesignSquadNation)
This Design Squad Nation animation shows how the air streams on each side of a sail move differently and generate an overall force that moves a sailboat forward. See Newton’s laws of motion, specifically the third law.

For more Design Squad Nation, visit the link below.