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Accurate for organisations is essential. If you don't know what you’re likely to sell, how can you possibly predict the staff and products you’ll need? Pieminister know how and they do it with the help of TaholaCloud




Lancement de la Convention Internationale VATEL 20-21 juin. Plus de 50 écoles réunies pour partager et transformer la pédagogie de la 1ère institution mondiale d'enseignement supérieur au Management Hôtelier !




Nice review from some guests who recently stayed at the newly renovated Winding House on Victoria Dock in Hull. They're not wrong about those views over the Humber either 😍










"The estimate cost of losing an employee in the first year can be up to three times the person's salary. That's a loss of £42bn in the UK alone."




Une nouvelle pour Seabel Hotels Tunisia avec le Seabel Alhambra Beach Golf & Spa qui s'est vu décerner le prix de l'excellence hôtelière 2019 (5ème prix des hôtels 4*) lors de la cérémonie du .




The industry in India has been evolving over the last several years, and today, a career in hospitality is among the more sought after ones for many youngsters.




in is booming in 2019, So be a part of this sector and make a successful career with just one click. Opening for region. To know more browse or submit your latest to jobs@manpowergeek.com.




We are at École hôtelière de Lausanne, Switzerland. Top # 1 Hospitality Campus in the world. We are discussing about content partnership between École hôtelière de Lausanne and AJAR. We hope we could realize our discussion soon!




La y ponen en marcha su primera titulación internacional: Máster en Management, impartido íntegramente en inglés







Thank you for such a delightful and heartfelt message, Sandrah! We always look forward to seeing you too. Love working with you!




How can Retail CIOs Protect the Store?- Retailers need to convey to their employees that if they are on a provided by the company, they must be on their own protected network







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The problem for all business sectors Kate, including and , is that and are not very “persuasive”. “Great Opportunity” is all very well, but staff need a present as well as a future! And great teams aren’t built on empty stomachs!







In an interactive session with Mr. Jignesh Kothari, Director, Seasons Supplies Ltd. Zanzibar, Mr. Deepak Vohra, Sr. Deputy Director, TPCI, create a buzz for IndusFood 2020 in Tanzania.




Hotel management course is the best options for a bright future. Get Admission in top colleges in India. Admission Open 2019-20 call us: 8233976151/ 9414157034 Visit us:






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The 25 minutes cup of coffee

      This fine cup of black coffee took exactly 25 minutes to be served to me this morning. Although the bitter warm taste of the coffee always balances the awkward start of a day, this morning was an unusual and upsetting long wait.  

While I was sitting and waiting for my coffee, a Swiggy boy, a Zomato boy and another Swiggy boy had entered the coffee shop, picked up their order and left. 

I started wondering inside my half-functional ‘morning’ head what is going on with our coffeeshop experiences today? 

I stumbled on a series of thoughts around bad services and bad management in food business chains. This is no-one’s fault really, as most businesses are yet to be structured to address the disruption of digitalisation in everyday’s live. 

But me being me, I put my designer’s hat on, and with no signs of my coffee yet, I went on a journey to understand this opportunity a little better. 

Did you noticed that online food orders from coffeeshops and restaurants are now faster than walk-in services at their premises?

In India, online food delivery-only aggregators like Zomato, Swiggy and UberEats, are conquering the market and changing the way we experience our coffeeshops and restaurants. What comes after that I don’t yet know, I can imagine what that could be, but what is certain is that businesses and their staff are struggling with the overwhelming demand of online orders. 

Nowadays we see entrances of restaurants and coffeeshops invaded by young boys on small motorbikes wearing branded t-shirts, walking on edge to be on-time, cashing that extra money if they deliver the order before schedule. 

Who is also on edge is the business. These App aggregators do not forgive or forget, they are equipped with star rankings, reviews, offers, promotions, you name it. Your business better be fast delivering to these boys and have better offers then other places, if you want to stay in-business.

Businesses are now more focus on delivering their online orders than serving their customers at the premises, creating the wrong dynamic that will eventually harm the business profoundly.

This could all be resolved if we did a detailed service design study on the business and the way it is managed. Re-thinking their operations and staffing plans would be a start. Unfortunately, most of these businesses have little knowledge of planning for a digital driven economy and fail to address not only their customer needs but also their staff needs, who are overworked and unhappy. 

While witnessing these broken journeys, right there in-front of me, the most surprising thing happened. One of the delivery boys walked out of the coffeeshop with a small takeaway cup.

Wait a minute did I just saw that?

At this moment I wasn’t concerned about my coffee anymore, I know that eventually I would get it, I was not going anywhere, taken by my chain of thoughts, that drove me into a completely different corner of the story….

Do people really order takeaway coffee only and nothing else? One takeaway coffee at the time?

I was astonished, that never crossed my brain. I had a very clear idea why I would ever do that…

1- Delivery charges for a small cup of coffee are a third of the price on the top of total price of the order. Is this worth it? 

2- Wouldn’t you order something more? To compensate the delivery charges but also the fact that you are polluting the environment and increasing traffic in an already crowded city, for only a small cup of coffee?

3- If the person has no physical impairment wouldn’t she rather walk down to the nearest coffeeshop and get a nice cup of coffee? Are we becoming so absorbed in our work-home routine, that a 10 minutes walkout to a coffeeshop feels like impossible? 

As designers we gone need to re-invent these experiences and better understand the connections between - space - human - digital - to help business like coffeeshops to change and to thrive, in times of very different consumers and very different delivery systems. 

The hot black coffee eventually came, after I stared for sometime, at the staff boy, with desperate  eyes. 

I’m preparing my profile on a job site, apparently you get more hits if you add a photo of yourself… So do I use the photo of me with a throw over my face (wearing my glasses on top so it’s obvious it’s my face) or the photo where I’m wearing full bee-keepers attire?

I am watching Nosferatu and after the first night in the castle Hutter wakes to find a lovely breakfast waiting for him.

The locals don’t seem to want to go near the castle and there appear to be no servants around.

I must therefore assume that Orlok prepared a nice balanced meal for him and even baked a cake which is really quite a sweet and thoughtful gesture if you ask me.

Phone at work rings: Thank for calling the (hotel name) Sam speaking.

Guy:”Hi, I was wondering if you have any rooms available. I wouldn’t need it for the whole night just about 4 hours… anything you can do for me?

Me: I have one room available, but I couldn’t give it to you for the day rate because we are almost sold out, but-

Guy in a rude tone:”so there’s nothing you can do for me?”

Me: no, I’m sorry sir.

Guy clicks his tongue and hangs up.


Yooo bitch chill!

We don’t do day rooms when we are above 80% occupany LOL plus I’d probably get in trouble for it.

Also the difference between the day rate and the rate the room is sitting at is about $20 not including tax but he wouldn’t even let me get there 😂

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