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This panel of experts says there are 13 things every contact center advisor needs to know. Find out what they are via >>




Meet our 2019 speakers! David Billington, Senior Interaction and Lead of Suncorp Group’s shares their story. Register here for ’s biggest and event:










Really enjoying roll out of the new Customer Experience Training program whole of Uni. Today Finance & CX Teams displayed their capability & enthusiasm!










AI powered smart routing pairs customers with agents best equipped to handle their personality style, resulting in more productive and positive call outcomes.  Learn how PBR and personality meet >>




This panel of experts says there are 13 things every contact center advisor needs to know. Find out what they are via >>




NICE is pleased to announce that Interactions 2019 will host Ashton Kutcher as its keynote speaker. Gordon Ramsay will also address the event, which will take place in Las Vegas on April 15-17.  Learn more >>



















Such awesome at Tennessee Thanks Tyler Johnson, great management approach! Hope Starbucks acknowledges this! RT







The strong don't go it alone. They thrive by asking for guidance. We're here to offer that guidance. Click here for more:







Leaders who have the courage to repeatedly face experiences that they do not understand but know will help them grow develop the character of bravery.



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Holistic brand management and integrated marketing.
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Positioning brands to exemplify their WHY in order to become their buyer’s obvious choice.
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888-54-BRAND
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https://m.facebook.com/andreacallahaninternational
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#IndustryInfluencer #brandmanagement #branding #marketing #smallbiz #socialmedia #localbusiness #entrepreneurs #engagment #pr #socialstrategy #digitalmarketing #engage #contentmarketing #biztips #success #innovation #creativity #customerexperience #b2b
#fulfillment #passion #purpose
#boss #entrepreneur #businessowner #girlpoweredbrands
https://www.instagram.com/p/BuGweDHlzMO/?utm_source=ig_tumblr_share&igshid=6n3kdc9l6n4k

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There are so many ways to discover Lan Ha Bay with  #EraCruises, but this is one of the most exciting videos that we’ve ever seen.
📽 Credit: chyirin (Ms.Rin)
https://youtu.be/4C9t9T71sPY
#halongcruises #luxurycruises  #lanhabay #halongbay #customerexperience

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First draft is in of the #weichertallunderoneroof animated video!

I figured I’d share a 5 second clip… anyone interested in more?
Comment below if you are and let me know your first reaction to this clip.
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#customerexperience #customerjourney #allunderoneroof #weichertrealtors #weichertagent #weichertagents #weichertagentsrock #weichert #weichertfinancial #weichertrealtor #weichertrealty #weichertway #weicherthomes #weichertrealestate
https://www.instagram.com/p/Btzn8JgjFgt/?utm_source=ig_tumblr_share&igshid=7unmsvk76wud

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This is great #AR #CustomerExperience made it simple… #Kudos #Google #Repost @techcrunch with @get_repost
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Most of us have had this experience, especially when you’re in a big city: you step off of public transit, take a peek at  Google Maps to figure out which way you’re supposed to go… and then somehow proceed to walk two blocks in the wrong direction.
Google Maps’ work-in-progress augmented reality mode wants to end that scenario, drawing arrows and signage onto your camera’s view of the real world to make extra, super sure you’re heading the right way.
The Maps team also learned that no one wants to hold their phone up very long. The whole experience has to be pretty quick, and is designed to be used in short bursts — in fact, if you hold up the camera for too long, the app will tell you to stop. The AR Maps feature is currently in alpha tasing and Google has not provided any further details on when its rolling out.

#google #googlemaps #ar #tech (at New Jersey)
https://www.instagram.com/p/BtygEK7hDBw/?utm_source=ig_tumblr_share&igshid=57pdcg2h530s

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So I was thinking the other day. What if I complain to customer service hotlines and claim to be a vampire.

‘Excuse me, but the blood coming out of that 100 percent satisfaction steak was not as satisfying as the taste of human blood. Good day’

And complain about tastes of blood, use of garlic, and how metallic items reflect sunlight onto me and I disintergrate, or whatever else it is that vampires do.

'Ma'am I would like to complain about the use of garlic in the Italian flavoured Yankee candle, because you did not specify this on the packaging, perhaps you did and my 1500 year old eyes are having trouble reading. If you are going to make your candles contain allergens like garlic could you please put in large bold lettering on the packaging. Thank you’

*writing a letter* 'Dear Walmart Customer Service, I’m throughly disappointed in your lack of consideration for us vampires of the world. I was browsing the silverware section, when a ray of sunlight reflected off of a large plate and disintergrated nearly my whole arm. I would have claimed compensation, had it not started growing back. Yours,

A vampire with an arm growing back(slowly and painfully) ’.

instagram

So, many of you have heard bits and pieces here and there, but in December I joined the Marketing and #CustomerExperience team at the #multifamily division of @FreddieMacCorp.

This brand and its marketing plan are the first major project I have worked on. I just have to share because the #Freddieverse is a place I am SUPER grateful to be. From the people to the work to the benefits to the awesome campus, this is hands down the best job I’ve ever had.

freddiemac.jobs
optigo.com
#optigofurther
#dmvnessa
#lovemyjob
https://www.instagram.com/p/Bs_FuT3FkEq/?utm_source=ig_tumblr_share&igshid=qdevybgt3c3s

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“First, think. Second, believe. Third, dream. And finally, dare.” Walt Disney

#customerexperience #disneyfan #waltdisneyworld #business #disneyquotes #orlandoflorida #visitorlando (at Disney’s Magic Kingdom)
https://www.instagram.com/p/BssrxbhB4NR/?utm_source=ig_tumblr_share&igshid=1e2c9x7xsq83j

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Qual é a emoção que você vende aos seus clientes?

Se você ainda acredita que o sucesso de uma empresa depende só de um bom produto ou serviços de qualidade… é hora de entender o que é Experiência do Cliente!
#customerexperience #coke #disneyspring #disneyfan #brand #waltdisneyworld #waltdisney #business (at Disney Springs)
https://www.instagram.com/p/Bsn3GKfBgct/?utm_source=ig_tumblr_share&igshid=1us4sqw8gx5v8

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