Posts on Twitter:

Learn what motivates your workforce and their expectations Earn credit.







Delivered Friday mornings, a free weekly roundup of articles about challenges, and the : trust, transparency, and a thriving . Give subscription a whirl at




How Keller Williams Turns Company Culture into Success Join Our Culture * Contact Zack Bonczek 704-409-4700 * ZackBonczek@kw.com #KellerWilliams#1










It’s , and is part of our . Our team members shared some of their favorite small acts of kindness recently, and we thought we’d pass them on. How are you spreading today?




Recruiter may be copy & pasting job descriptions without understanding what they are asking for or how that position fits into their company. All scenarios result in unhappy companies and unhappy designers.
















Create a positive company culture and encourage random acts of kindness around the workplace.



















The rest of this year’s individual award winners - selected by their colleagues! These guys truly exemplify our company traits on a daily basis and it was so fun getting to highlight them at our holiday party. Congrats crew!






Posts on Tumblr:

instagram

For this years #valentinesday, we decided to bring the cutest rescue animals to be adopted by any #Zapponians! Adoption fees were taken care by our company❣️
🐩
🐕
🐾
🐶
🐱
#zappos #zapposculture #companyculture #vegaslife #dtlv #corporateculture #officelife #corevalues #callcenter #officetour #contactcenter #puppies #kitty #dogslife #catslife #employeeengagement #customerservice #officespace #callcenterlife #funatwork #zapponians #happyfaces #happypeople #officeculture #leadership #happyemployees #happyplace #happiness #customerexperience
https://www.instagram.com/p/Bt5r7GzA7Ah/?utm_source=ig_tumblr_share&igshid=1ang1njsb4hzv

Made with Instagram
instagram

Something new and shiny in our office! Come take a tour of our office and find out what it is!
😍
😉
🤩
😜
😎
🦄 #zappos #zapposculture #companyculture #vegaslife #dtlv #corporateculture #officelife #corevalues #callcenter #officetour #contactcenter #tourlife #tourist #tour #employeeengagement #customerservice #officespace #callcenterlife #funatwork #zapponians #happyfaces #happypeople #officeculture #leadership #happyemployees #happyplace #happiness #customerexperience (at Zappos.com)
https://www.instagram.com/p/Bt04K46HFzg/?utm_source=ig_tumblr_share&igshid=1imgslci3b0zw

Made with Instagram
instagram

A gentleman named Michael came all the way from #Scotland to be here for #CES2019 #LasVegas & tour our Zappos HQ.
.
The airlines he traveled with lost his luggage.
.
The tour guides wanted to help him out and this what they did…#surprise!
😍
🤩
😜
😎
🦄
#companyculture #vegaslife #dtlv #officelife #corevalues #callcenter #inspire #employeeengagement #tech #customerservice #officespace #callcenterlife #zapponians #happypeople #officeculture #leadership #happyemployees #startup #happiness #tour #tourist #customerexperience #zapposculture
(at Zappos.com)
https://www.instagram.com/p/BsdGMrHnZzc/?utm_source=ig_tumblr_share&igshid=zeehx0hyvemo

Made with Instagram
instagram

Wishing you and yours all the best this holiday season!
🎄
🎁
⛄️
❄️
#zappos #companyculture #vegaslife #dtlv #christmas #officelife #corevalues #callcenter #zapposculture #snowman #merrychristmas #xmas #christmastree #employeeengagement #tour #customerservice #callcenterlife #workisfun #zapponians #happypeople #officeculture #leadership #zapposinsights #happyemployees #happyholidays #startup #happiness #lasvegas #customerexperience (at Las Vegas, Nevada)
https://www.instagram.com/p/Br0x0WlnM4k/?utm_source=ig_tumblr_share&igshid=1jhkcg1l8xu04

Made with Instagram
instagram

Great presentation from Deb Pagel of @schencksc on #retention. Thanks for the invite @kaconnaughty!

#ThursdayThoughts #Business #HR #Leadership #OrgBahavior #companyCulture #CrazyAsian (at Schenck SC)

Made with Instagram
5 Steps to Improve Company Culture

By Kaitlyn Whiteside

According to a recent report published by the Bureau of Labor Statistics, the percentage of people quitting their jobs is the highest it’s been since 2001. Employees are so confident in the state of the economy that they’re leaving their current jobs to pursue better opportunities. As a result of this rising number of job seekers, employers must take steps not only to make their company attractive to prospective employees, but also to retain current ones.¹

1. Provide educational and training opportunities.
Elvis Ha, Director of Product Management at the cloud-based talent management company Cornerstone OnDemand, described employer-provided educational opportunities in a recent episode of the HR Happy Hour podcast as “new forms of equity that companies can provide to employees.” The promise of educational classes and skills training attracts prospective employees and also encourages current ones to stick around and gain skills to prepare them for future career moves.²

2. Give “feedforward” instead of “feedback.”
Feedforward is a more positive way to provide constructive criticism. Tim Sae Koo, co-founder/CEO of the marketing and social media aggregator TINT, implements this technique with his employees. In a separate episode of HR Happy Hour, Tim gave examples of feedforward questions he uses in meetings with employees, including:

• What worked in the past that you’re excited to work on again?
• What didn’t work well that you learned from that can be applied to future situations?³

3. Practice transparency.
Practicing transparency is another way to improve the employee experience. Employers should share ideas with employees, check in with them, and most importantly, listen to them. Cultivating an environment in which employee input is valued provides the basis of a strong company culture while also holding leadership accountable.³

4. Give employees recognition more often.
While a good idea in theory, “Employee of the Month” awards only recognize one employee at a time, which can cause other hard-working employees to feel left out. To be more inclusive, employers should take a cue from TINT, where they give weekly “Value Shout-Outs” to employees who demonstrate the company’s core values. This creates a positive environment in which employees feel encouraged and appreciated.³

5. Don’t be afraid to tweak company values.
Company values can evolve. Tim Sae Koo found that his employees were interpreting TINT’s tenet of “better to ask for forgiveness than ask for permission” in a way that was not positively contributing to the company. So management tweaked it to say “Trust yourself and trust others.” While this seems like a minor adjustment, it goes to show that improving company culture doesn’t have to mean making sweeping changes to an entire organization.³


1 http://fortune.com/2018/07/10/jobs-report-bureau-labor-statistics-bubble/

2 https://itunes.apple.com/us/podcast/hr-happy-hour-323-evolution-learning-leadership-development/id325399068?i=1000413136241&mt=2

3 https://itunes.apple.com/us/podcast/human-friendly-workplace-2-transparency-culture-employee/id325399068?i=1000408067464&mt=2

Anyone else done with standing room only meetings?

If on the other hand, you’ve set up the room as per the above, I’m immediately 300% more interested in what you have to say in your Powerpoint deck. 

If you expect me to stand at the back for an hour with an obscured view and then be enthusiastic about asking questions at the end to prolong the agony, you might want to reflect on those hopeful ambitions. Environment matters. Workplaces the world over would benefit from us all raising the bar on planning our meetings and meeting spaces to optimise the output we’re expecting. It’s bad enough to have your diary filled with meetings, but standing room only ones, ugh, kill me now. If I had a meeting clash with the two options I presented above, I know which one I would decline! What’s your worst meeting experience? 

Photo credit shout out to @luxemaster on Instagram.

instagram

Creating an atmosphere where you understand and empathize with the people around you cultivates a level of trust amongst your team. If you truly want to do amazing work, you need to develop that kind of relationship with the people that will help get you there. The most powerful organizations are the ones that understand, support and care for their constituents. That goes beyond having free breakfast and a game room because - while those things are nice - they don’t matter. What matters is aligning everyone under one unified direction by first, understanding everyone on an individual basis. 🙌🙏🌸📚🍃 -

#jackma #entrepreneur #entrepreneurlife #entrepreneurlifestyle #humanresources #businessmanagement #companyculture #philanthropy #makingadifference #professionaldevelopment #takingcareofbusiness #workgrind #doingitright #workhardplayhard #china #perks #alibaba #perksofthejob #businessminded #buildyourempire #successmindset #successfulcompany #successfulbusiness #humanresource #jobsatisfaction #loveyourjob #lovemyjob #mentorship #buildingmyempire #humanresourcemanagement (at Hong Kong International Airport 香港國際機場)

Made with Instagram
instagram

The amazingly talented #Zappendales! They’re back!
😍
😉
🤩
😜
😎
🦄
#zappos #companyculture #vegaslife #corporatelife #dtlv #corporateculture #worklifebalance #officelife #employeeengagement #customerservice #corevalues #customer #worklife #callcenter #callcenterlife #zapponians #happyfaces #happypeople #officeculture #leadership #zapposinsights #insidezappos #happyemployees #happiness

Made with Instagram

Where’s your favourite place to work?

Work is a mindset you go into, not a place that you go to. Whether you’re working from home, your favourite coffee house, a cabin in the woods or the office, you can work from anywhere as long as the conditions are conducive to you finding your flow. 

If you want your teams to come up with their best creative thinking in the office, why not invest some time and energy into thinking about designing your workplace to enable it?

With ‘overwork’ being such a reality in today’s workplace, who has the time?

As a potential new recruit you need to question whether you’re being paraded past a ping-pong table as a bit of tokenism to plant a seed for the type of culture you think you’re joining but, is the reality very different?

For leaders, the truer test of your culture is what you do about it when you see the table isn’t being used because your team are working 60-80 hour weeks? 

instagram

When I see a company giving crazy amounts of perks to its employees, it shows that they are trying to establish a stronger bond between everyone, than what’s typical. It has to do with putting a lot of trust in your employees, but often times counting on them to do whatever is necessary to get the projects to success. When everyone proactively does that, and buys in to the success of their “work family”, you can outperform all your competitors. This strategy may look like gimmicks and bribes on the surface, but in reality is an exclusive club where the bonds can be extremely strong with your co-workers. While in these bonds, you enjoy each other’s company so much, that you also hang out as friends in your free time with your employees as well. This is what a great team culture feels like to me. That’s the difference between doing extra because you want to, or because you have to or are told to.
.
.
.
.
#computerscience #computerprogramming #programming #coding #codinglife #software #softwareengineer #softwaredeveloper #softwareengineering #studentslife #businessman #startuplife #startup #startupgrind #startuptips #consulting #mobile #mobileapp #iphoneapp #apps #appstore #workculture #companyculture #code #motivation #technology

Made with Instagram
instagram

‪The amazing art of @MGLHRNDZ #DiaDeLosMuertos @lifeisbeautiful
😉
😆
🙃
#zappos #companyculture #vegaslife #lasvegas #corporatelife #corporateculture #worklife #workculture #engagement #worklifebalance #dtlv #callcenterlife #callcenter #zapponians #dtp #officespace #officeculture #tech #cx #corevalues #leadership #zapposinsights #insidezappos
#rosie #diego #chairofhope (at Zappos.com)

Made with Instagram

What’s your company policy on duvet days? 

A ‘duvet day’ is really just you gifting yourself a bank holiday that’s not in the official calendar. Some days your bed is just too comfy to leave and it’s such a relief to be able to play that ‘get out of jail free’ card designed for this very occasion. On those mornings, you battle with the question, 'am I really going to be productive if I grit my teeth through the commute to make it to the office’? You wait for your gut instinct to tell you the answer: “hell no”. This is where companies get tested on how committed they are to giving their teams autonomy and freedom to work when they work best. The daily grind of 9-5 is one way to work but is it the most productive?  

Bank holiday weekends demonstrate the feasibility of the 4-day work week for me. They motivate us to be more productive with our time, shaving 20% of the time off our work week and getting the same amount done. These shorter weeks definitely prove the point of working smarter, not harder. Sometimes we have to listen to our gut instincts when we’re not feeling the top of our game. There’s little point sitting at a desk appearing to be contributing something but not being able to muster anything creative or worthwhile in your head.

Cut back to you creating your reasons to stay home today list. While you’re compiling your argument for and against, it’s worth asking why you’re trying to convince yourself that your leg bones have fallen out and you couldn’t possibly get up. Do you have a touch of burnout?

Advancements in tech have made it so convenient to be connected 24/7 but it has led to an increase in burnout cases as more and more of us find it difficult to detach ourselves from our devices.

The rise in remote working has also exposed our weakness in self-discipline in this area. One of the down sides of remote working can be the propensity to overwork. The reality couldn’t be further from the lazy and unproductive stereotype. When you work outside the confines of the traditional 9-5 it’s really easy to work more and more hours in the day.

An alternative to duvet days is to take a leaf out of Basecamp’s company policy playbook. Basecamp are known for their great culture and ways of working to effectively manage remote teams. One of their policies proactively manages the issue of overwork. From May to October, they give everyone an additional weekday off. The thinking behind the extra day is the team can spend more time outside when the weather is nice and it’s also a great way to decompress from working flat out the rest of the year. It’s a great way to counter against burnout.

In the words of Jim Collins who wrote the brilliant Good to Great, “People are not your most important asset. The right people are.” If you invest the time in getting the right people into your organisation from the start, the last thing you need to concern yourself with is whether they are making effective use of their time. Measure success by outputs and not by how much time individuals spend at their desks. Adopting flexible working methodologies enables your team to thrive and their collective input is what will move you from a good to great company.

Photo credit to @pepperminidachshund for keeping it real.